SYNTAX
Portfolio details
How Syntax Helped Turn Contact Center Calls into Instant Lead Qualification with AI
Meet VoxAI — an AI-powered platform built to solve one of the biggest headaches in modern sales contact centers: inconsistent and costly lead qualification. Traditional IVR systems and human agents struggled with speed, accuracy, and consistency. Calls dragged, reps were overwhelmed, and high-value opportunities slipped through the cracks. The solution: an intelligent AI representative that qualifies calls with precision and reliability — so sales teams focus on closing deals.
The Challenge: Calls Come In, But Leads Get Lost
In high-volume contact centers, every second counts. Teams asked: How do we know a call is worth pursuing? How do we filter unqualified leads fast — without hurting CX? Long qualification times and missed opportunities impacted revenue and morale. Founders sought an AI-driven system to rapidly qualify calls, steer conversations toward clarity, and give sales teams actionable insights in real time.
The Solution: Syntax partnered with VoxAI’s creators to build a smart AI agent for every call — revolutionizing lead qualification with speed, depth, and transparency.
How It Works: Rapid call qualification (40–90s) by AI reps; Tiered interaction depth from basic inbound (≤6 responses) to premium outbound (≤16 responses); Enhanced CX with nuanced conversations; Real-time performance dashboards for speed, accuracy, and profitability.
Results & Business Impact
Faster Lead Qualification: calls qualified in 40–90 seconds depending on tier. Higher Accuracy: up to 99% sales filtering efficiency. Improved Customer Experience: quicker, clearer, more relevant interactions. Real-Time Visibility: live dashboards give managers instant insight into performance.
Results at a Glance: AI-powered lead qualification; <3s response times; up to 99% filtering efficiency; real-time dashboards.
Tech Stack: React, Node.js, LangChain, OpenAI, AssemblyAI, Linkup. Pricing & Performance Tiers: Basic (40s, <3s, 97%); Intermediate (60s, <2.5s, 98%); Premium (90s, <2s, 98%).
Why VoxAI Matters: Not just an IVR replacement — a scalable, AI-powered lead qualification engine that reduces costs, accelerates workflows, and boosts profitability. With Syntax, VoxAI went from concept to a production tool used by real sales teams — closing the gap between calls and conversions.
